Return, Cancellation & Refund Policy

We accept returns and refunds for three reasons only, and only if you report the problem within 14 days of delivery:

• Broken — the product, or a part of it, arrived broken.
• Damaged — the product arrived physically damaged.
• Different item — you received a different product from the one you ordered.

Requests raised after 14 days of delivery cannot be accepted, and returns for any other reason are not available.

What is not covered

We are unable to accept a return or refund for:

• Change of mind, or because the child does not like the toy.
• Ordering the wrong product, size, or model.
• Colour or design differences where the listing says “Color As Per Stock”, “assorted” or “random”. The colour you receive depends on what is in stock, so a different colour is not a “different item”.
• Products that have been used, or that were damaged after delivery.
• Damage to the outer packaging alone, where the product itself is intact. Kidoyz does not take liability for packaging damage.
• Any claim made without the photos and video described below.

How to raise a claim

Within 14 days of delivery:

• Call or WhatsApp us on +91 8383960500 (Monday to Saturday, 9am–6pm) and share your Order ID.
• Share clear photos and a video showing the broken, damaged or different item, along with the shipping label, on WhatsApp at +91 8383960500 or by email to [email protected]. Without this, a claim will not be accepted.
• Our customer care executive will confirm your request and tell you how to return the product. Please keep the product unused, in its original packing, with all tags, labels and the invoice.

Resolution

Once we have verified your claim and received the product back, we will refund you. Where the item is in stock and you would prefer it, we can send a replacement instead.

Discounted / Offer Products

If products purchased using a coupon or offer are returned, the coupon/offer will no longer be applicable and the benefit will not be included in the refund. For Buy-X-Get-Y offers, all related products must be returned together.

Cancellation

Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Once an order has been shipped, it cannot be cancelled. If the order hasn't been shipped, go to your account page → Orders, and click Request Cancellation.

Refunds

In case of any refunds approved by SparkSphere Venture Private Limited, it'll take 6–8 days for the refund to be processed to the end customer, to the original payment method.

• Orders will be fulfilled as per availability.
• No refund option will be available due to any price change at any time.
• Kidoyz reserves the right to cancel orders without prior intimation.