Question 1

How long does delivery take?

Accepted Answer

Most orders are delivered within 3–6 business days across India. You'll receive tracking updates by SMS and email as soon as your order ships.

Question 2

Is delivery free?

Accepted Answer

Yes — shipping is free on all orders at Kidoyz, delivered to 19,000+ pincodes across India. No minimum order value required.

Question 3

Are your toys safe and quality checked?

Accepted Answer

Yes. Every toy on Kidoyz is quality checked for safety before we list it. Each product page shows the recommended age group and any safety information the manufacturer provides.

Question 4

Can I return a product?

Accepted Answer

Yes, but only if the product arrives broken, damaged, or is a different item from what you ordered. Report it within 14 days of delivery by sharing clear photos and a video on WhatsApp (+91 8383960500) or at hello@kidoyz.com, and we'll arrange the return. Approved refunds are processed within 6–8 days. We can't accept returns for change of mind.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including UPI (PhonePe, Google Pay, Paytm), credit/debit cards, net banking, and popular wallets. EMI options are available on orders above ₹1,000.

Question 6

How do I track my order?

Accepted Answer

You'll receive an SMS and WhatsApp message with your tracking link as soon as your order ships. You can also track anytime via the Track Order page or My Account → Orders.

Question 7

What age groups do you cater to?

Accepted Answer

Kidoyz stocks toys for children from 0 months to 12+ years. Use our Shop by Age filter on the website to browse toys suited to your child's specific developmental stage.

Question 8

Do you offer gift wrapping?

Accepted Answer

Yes! Every order comes with free gift-ready packaging. You can add a personalised message at checkout — perfect for birthdays, Diwali, Christmas, and other celebrations.

Question 9

Are return gifts available in bulk?

Accepted Answer

Yes. We offer bulk orders for return gifts for school functions, birthdays, and festive events. Contact us on WhatsApp at +91 8383960500 for bulk pricing and customisation.

Question 10

How do I contact customer support?

Accepted Answer

Call or WhatsApp us on +91 8383960500 (Monday–Saturday, 9 AM–6 PM) or email care@kidoyz.com. We typically respond within 2 hours on business days.

Frequently asked questions